Last Updated: 29 October 2026

At Roshni by Sunita, every piece reflects the care and craftsmanship of its maker. We aim to ensure that your order reaches you safely and with the same attention to detail.

1. Order Processing

Orders will be processed after successful payment confirmation. Processing times may vary depending on product availability and whether an item requires additional preparation or handling.

Order processing time: [Insert confirmed processing time]

2. Shipping Locations

We deliver to serviceable locations within [India / India and international destinations]. Delivery availability will be confirmed during checkout or by our customer support team.

3. Delivery Timelines

Estimated delivery timelines will be displayed at checkout or communicated when your order is confirmed. These are estimates and may vary because of courier operations, weather, public holidays, remote locations, or other unforeseen circumstances.

Estimated delivery time: [Insert confirmed delivery timeframe]

4. Shipping Charges

Applicable shipping charges, taxes, and other fees will be shown before you complete your purchase.

Shipping fee or free-shipping threshold: [Insert confirmed details]

5. Order Tracking

Where tracking is available, tracking details will be shared after your order has been dispatched.

6. Incorrect Address or Failed Delivery

Please provide accurate shipping details when placing your order. If a parcel is returned because of an incorrect address or repeated unsuccessful delivery attempts, please contact us to discuss the available options and any applicable additional shipping charges.

7. Damaged or Missing Packages

If your package arrives visibly damaged or an item is missing, please contact us as soon as possible. Include your order number and clear photographs of the packaging and product, where applicable, so we can investigate.

8. Delays Beyond Our Control

We will make reasonable efforts to assist with delivery delays. Where an order is delayed, lost, or cannot be delivered, we will work with the relevant delivery partner to determine an appropriate resolution under applicable law.

9. Contact Us

For shipping-related enquiries:

Email: balisunita507@gmail.com
Phone: +91 98189 18570