Last Updated: 29 October 2026

At Roshni by Sunita, our collections celebrate the character and individuality of handcrafted work. We encourage you to review product descriptions and material details carefully before placing an order.

1. Return Eligibility

Return and exchange requests are subject to the eligibility conditions displayed on the product page and confirmed at the time of purchase.

Return request window: [Insert confirmed number of days from delivery]

To help us assess your request, products should generally be returned unused, undamaged, and with their original packaging and tags, where applicable.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly with your order number, a description of the issue, and photographs where appropriate.

We will review the matter and explain the available resolution, which may include a replacement, exchange, repair, or refund, as applicable under our policy and the law.

3. Change of Mind

For returns requested because of a change of mind, eligibility will depend on the product’s stated return conditions. Please check the relevant product page before purchasing.

4. Handcrafted Variations

Handwoven textiles and handmade products may have minor variations in texture, weave, embroidery, or colour. Such natural variations are characteristic of handcrafted items and are not, by themselves, evidence of a defect. This does not affect your rights if a product is defective, misrepresented, or otherwise eligible for a remedy under applicable law.

5. Non-Returnable Items

Any products excluded from change-of-mind returns will be clearly identified on the relevant product page before purchase. No exclusion will override rights that cannot legally be restricted.

6. How to Request a Return

To request a return or report an issue:

1. Email balisunita507@gmail.com with your order number.
2. Explain the reason for your request and attach photographs if relevant.
3. Wait for our team to confirm the next steps before sending the item back.

7. Return Shipping

Return shipping arrangements and costs will be communicated when your request is reviewed, in accordance with the applicable policy and law.

Return shipping responsibility: [Insert confirmed terms]

8. Refund Processing

Once an eligible return or refund request has been approved, we will communicate the refund method and expected processing timeframe. Refunds will be issued through the original payment method wherever practicable, subject to payment-provider procedures and applicable law.

Estimated refund processing time: [Insert confirmed timeframe]

9. Exchanges

Exchanges are subject to product availability. If the requested replacement is unavailable, we will contact you to discuss the available options.

10. Contact Us

For return and refund assistance:

Email: balisunita507@gmail.com
Phone: +91 98189 18570